FAQ & Returns

Our Quality Guarantee

When you purchase from us, you're getting the highest-quality concrete pieces, handcrafted with care and precision. If your product isn’t what you expected, we’ll make it right with a replacement or refund. We take pride in our work and constantly improve thanks to feedback from customers like you.

Ordering & Shipping

1. How do I buy your products?

You can shop directly on our website at www.creamandconcrete.com. We also sell in select stores around Indianapolis and at local art shows and markets, where you’ll find our biggest and best selections. Follow us on Instagram for updates on in-person events!

2. When will I get my product?

Most orders ship within 3-5 business days, but since everything is handmade, some items may take longer. If your order has multiple items or unforeseen delays, we’ll keep you updated.

If your order is taking longer than expected, it may have been lost in transit. Reach out to us at creamandconcrete@gmail.com, and we’ll help resolve the issue.

3. What if my purchase arrives broken?

We do our best to package our products securely, but sometimes things happen in transit. If your item arrives damaged, email us a picture at creamandconcrete@gmail.com, and we’ll send a replacement or issue a refund.

Returns & Exchanges

4. What if the item is not what I expected?

No worries! If the product isn’t quite what you envisioned, simply return it. We can issue a refund or credit you toward a different item. See our full return policy below.

Return Policy:

Items must be unused and in their original condition to be eligible for a return.
Personalized or custom-made items are not eligible for returns unless there's a defect or error on our part.
You must request a return within 14 days of delivery. After 14 days, we unfortunately cannot process returns.
Customers are responsible for return shipping costs unless the return is due to an error on our part.

To start a return, email us at creamandconcrete@gmail.com with your order details.

Products & Custom Orders

5. What are your items made of?

All of our products are made from high-quality, artisan white concrete—not pottery or ceramics.

6. Can I place a custom order?

Yes! We love creating unique, one-of-a-kind pieces. Email us at creamandconcrete@gmail.com to discuss your custom project.

7. Are your items handmade?

Absolutely! Every piece is hand-poured, cured for 24 hours, sanded, sealed with a three-part process, and finished with anti-scratch bumpers to ensure durability and beauty.

8. When will a specific item be available again?

Since all of our products are handmade, some items may be temporarily out of stock or discontinued. If you're interested in a specific piece, email us at creamandconcrete@gmail.com, and we’ll let you know if and when it will be restocked.

Product Care

9. How should I care for my concrete products?

Avoid excess water exposure and harsh chemicals.
Clean with a soft cloth and mild soap, then dry thoroughly.
Avoid scratching the surface.

10. How should I care for my jewelry products?

Keep jewelry dry and away from chemicals or perfumes.
Clean with a jewelry polishing cloth or a diluted mix of baking soda and lemon juice.
Store in a cool, dry place.

11. How should I care for my Cream & Concrete candles?

First burn matters! Let the wax melt to the edges to prevent tunneling.
Keep on a flat, stable surface, away from anything that could knock it over.
Never leave a candle unattended.
Once the candle is used up, clean out the vessel—it makes a perfect planter!